Welcome to MatrixColumn. These Terms and Conditions govern your use of our website, mobile applications, and services. By accessing or using our website and services, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our website or services.
Please read these Terms and Conditions carefully before making any bookings with MatrixColumn.
In these Terms and Conditions, the following terms shall have the meanings assigned to them below:
By accessing and using our Website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree to these terms, you must not use our Website.
You may use our Website for lawful purposes only and in accordance with these Terms and Conditions. You agree not to:
Some features of our Website may require you to register for an account. When you register, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.
The Website and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof), are owned by MatrixColumn, its licensors, or other providers of such material and are protected by United Kingdom and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
These Terms and Conditions permit you to use the Website for your personal, non-commercial use only. You must not:
If you print, copy, modify, download, or otherwise use or provide any other person with access to any part of the Website in breach of the Terms and Conditions, your right to use the Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
By making a Booking with MatrixColumn, you warrant that you are at least 18 years of age and have the legal authority to enter into a binding agreement. If you are making a Booking on behalf of others, you warrant that you have the authority to bind those individuals to these Terms and Conditions.
All Bookings are subject to availability and acceptance by us and the relevant Travel Suppliers. We reserve the right to decline any Booking at our discretion.
A contract between you and MatrixColumn is formed when we issue a booking confirmation. For certain services, a contract may also be formed between you and the Travel Supplier according to their terms and conditions.
Upon receipt of your booking confirmation, please check all details carefully and notify us immediately of any errors or discrepancies. Failure to do so may result in additional charges or the inability to make changes later.
Payment terms will be specified at the time of booking. Generally, a deposit is required to secure a booking, with the balance due at a specified time before departure. Failure to pay the balance by the due date may result in the cancellation of your booking and forfeiture of your deposit.
All payments must be made in the currency specified at the time of booking. You are responsible for any bank charges, currency conversion fees, or other charges related to your payment.
All prices displayed on our Website are subject to change until a booking confirmation is issued. We reserve the right to correct any pricing errors on our Website or in our confirmations.
Even after a booking confirmation has been issued, we may need to impose surcharges due to factors beyond our control, such as changes in transportation costs, fuel prices, taxes, or exchange rates. If the surcharge exceeds 10% of the total holiday cost, you will have the right to cancel with a full refund of all monies paid. You must notify us of your decision to cancel within 14 days of receiving the surcharge notification.
We will pass on any special requests you make to the relevant Travel Suppliers but cannot guarantee that these requests will be met. The fulfillment of special requests is outside our control and depends on the Travel Suppliers' policies and availability.
You are responsible for ensuring that you and all members of your party have valid travel documentation, including but not limited to:
We are not liable for any losses or expenses incurred due to your failure to obtain proper travel documentation.
The travel information we provide is based on information obtained from Travel Suppliers and other sources. While we make reasonable efforts to ensure this information is accurate and up-to-date, we cannot guarantee its accuracy or completeness.
It is your responsibility to check all travel information, including but not limited to flight times, accommodation details, and local regulations, before departure. You should also monitor for any changes to your travel arrangements, as schedules may change even after tickets have been issued.
You are responsible for familiarizing yourself with health and safety information relevant to your travel destination. This includes checking health advisories, required vaccinations, and security alerts issued by government agencies.
We recommend consulting with a healthcare professional regarding health precautions appropriate for your destination and personal health circumstances.
If you wish to change any part of your confirmed booking, you must notify us as soon as possible. While we will endeavor to assist you, we cannot guarantee that changes will be possible. Any changes are subject to availability, the terms and conditions of the Travel Suppliers, and payment of any applicable change fees or price differences.
Name changes are often treated as cancellations by Travel Suppliers and may incur cancellation charges up to the full cost of the service.
If you cancel your booking, cancellation charges will apply as specified in our Refund Policy or as communicated to you at the time of booking. The timing of your cancellation notice will determine the applicable charges.
Certain promotional rates or special offers may be non-refundable or subject to more restrictive cancellation terms, which will be specified at the time of booking.
We reserve the right to make changes to your booking if necessary due to factors beyond our control. If we make a significant change or cancel your booking, we will notify you as soon as reasonably possible and offer you the choice of:
We are not liable for any compensation if we are forced to cancel or change your booking due to circumstances beyond our control, including but not limited to force majeure events, such as war, threat of war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire, pandemic, or similar events.
We act as an intermediary between you and the Travel Suppliers. While we select our Travel Suppliers with care, we are not responsible for the actions or omissions of these third parties. The provision of travel services is the responsibility of the Travel Suppliers, and your contract for those services will be with the Travel Supplier directly.
We will, however, provide reasonable assistance if you encounter difficulties with Travel Suppliers during your trip.
To the maximum extent permitted by law, MatrixColumn shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:
Our total liability to you for all claims arising from or related to your use of our Website or Services shall not exceed the amount paid by you to MatrixColumn for the specific booking giving rise to the claim.
Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.
We strongly recommend that you obtain comprehensive travel insurance before your departure. Travel insurance should cover at minimum cancellation, medical expenses, repatriation, and loss or damage to personal belongings.
It is your responsibility to ensure that the insurance you purchase is adequate for your particular needs and covers all activities you will undertake during your trip.
When using our Website or Services, you agree to conduct yourself in a respectful and lawful manner. You agree not to:
Our Website may allow you to post, submit, publish, display, or transmit content such as reviews, comments, or forum posts ("User Content"). By providing User Content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, translate, distribute, and display such content in connection with our Services.
You represent and warrant that:
We have the right to remove, edit, or refuse to post any User Content for any or no reason in our sole discretion.
We value your feedback and encourage you to share your experiences through reviews. When submitting reviews, please ensure they are factual, honest, and respectful. We reserve the right to moderate and remove reviews that contain offensive language, personal attacks, or content that we deem inappropriate.
You agree to defend, indemnify, and hold harmless MatrixColumn, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:
We may revise and update these Terms and Conditions from time to time at our sole discretion. All changes are effective immediately when we post them and apply to all access to and use of the Website thereafter.
Your continued use of the Website following the posting of revised Terms and Conditions means that you accept and agree to the changes. You are expected to check this page frequently so you are aware of any changes, as they are binding on you.
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales, without giving effect to any principles of conflicts of law.
Any dispute arising out of or in connection with these Terms and Conditions, including any question regarding its existence, validity, or termination, shall be referred to and finally resolved by the courts of England and Wales, which shall have exclusive jurisdiction over any such dispute.
Before initiating any legal proceedings, we encourage you to contact us directly to seek an amicable resolution to any disputes.
These Terms and Conditions, together with our Privacy Policy and any other legal notices or terms and conditions published by us on the Website, constitute the entire agreement between you and MatrixColumn concerning your use of the Website and our Services.
If any provision of these Terms and Conditions is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent necessary so that the remaining provisions of the Terms and Conditions will continue in full force and effect.
No waiver by MatrixColumn of any term or condition set forth in these Terms and Conditions shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of MatrixColumn to assert a right or provision under these Terms and Conditions shall not constitute a waiver of such right or provision.
You may not assign or transfer these Terms and Conditions, by operation of law or otherwise, without MatrixColumn' prior written consent. Any attempt by you to assign or transfer these Terms and Conditions without such consent will be null and void. MatrixColumn may assign or transfer these Terms and Conditions, at its sole discretion, without restriction.
If you have any questions or concerns about these Terms and Conditions, please contact us at:
MatrixColumn
Flat 01, Rogers Trail
Benjaminstad, N14 5HW
United Kingdom
Email: [email protected]
Phone: +44 604 603 4989